Reference

What These Terms Cover

These Terms & Conditions explain how we handle account creation, login access, wallet checks and the way you move between slots, live tables and sports markets.

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When These Terms Apply

mega404 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms apply when you create an account, move funds through DANA, OVO, GoPay or QRIS, or ask us to verify a withdrawal. They also cover device use on Android, iPhone, Chrome and Safari, plus access to titles like Aviator, Super Sic Bo and Mega Fishing.

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If a rule depends on location, we apply it only where local law permits. When the name on the payment trail, the registered email, or the login device does not match, we may pause the request until you correct it. That keeps the record clear for
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support and for any later change request, and it lets us answer you with the right account history instead of guesswork. We use the same standard for a first payment, a profile edit, or a handoff to the support team, so you know what we will
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check before the next step.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

SUPPORT PATHS

How to Reach Us About Terms

When you need help with a clause, a payment match, or an account change, reach us through live chat or email and include your registered email plus the date of the action you want checked. Our support desk is open 09:00-23:00 WIB every day, and we keep the same channel history so you do not need to repeat the issue. On mobile, the chat button sits inside the account menu; on desktop, it stays in the top bar.

Team online

Live chat

Use live chat for questions about access, a payment match, or a clause in the terms. We route it to the account team, and during 09:00-23:00 WIB we usually answer in minutes.

Email

Send email when you need a written trail for a dispute, correction, or document check. Include your registered email, the date, and the screen or transaction step so we can find it fast.

Account form

Open the help form from your profile when you are already signed in. It keeps your request linked to the right account, which helps us verify changes without back-and-forth.

DATA AND ACCESS

How We Handle Your Account Data

We use your account details to verify logins, confirm payment matches, and keep the terms request trail in one place.

Login security

We ask you to keep your password private, avoid shared devices when you can, and sign out after each session. If a login looks unusual, we may pause access until you confirm the request.

Cookie state

Cookies help us remember your session, language choice, and the last page you opened, so you can return on mobile or desktop without resetting every step. You can clear them in your browser any time.

Payment matching

We compare the name on your DANA, OVO, GoPay or QRIS trail with the account details before we move a request forward. That check reduces mistakes and gives you a cleaner support record.

Record retention

We keep account and transaction records only for the period needed to serve support, handle disputes, meet legal duties, and protect the account trail. After that, we remove or anonymise what we no longer need.

Change requests

If you want a correction, send the request from the email tied to your account and tell us exactly what should change. We then confirm what we can update and what we must keep for legal checks.

Contact route

For privacy or access questions, use live chat or email rather than a public channel. That keeps your details private and lets us match the request to the right login, wallet trail, or withdrawal note.

Questions About These Terms

If a clause feels unclear, start with the part that matches your action: account opening, payment matching, login use, or a request to change details. We answer through the same support channels used for account help, and we keep the reply tied to your registered email so you have a record. When access depends on local law, we say so directly and keep the next step simple.

Yes. The terms apply when you create an account, choose a password, and start using the lobby. They also cover any later change to your details, payment trail, or device access.

We do not extend access where local law does not permit it. If that changes your status, we will tell you which step is blocked and what, if anything, can continue legally.

We use those payment records to match the name, time, and account details before we approve a request or answer a dispute. That helps us keep the account trail clean and traceable.

Yes. Send the request from the email tied to your account and explain the exact field you want changed. We may ask for a short check if the change affects security or payment matching.

We keep records only as long as needed for support, dispute handling, legal duties, and account protection. After that, we remove or anonymise what no longer serves a clear purpose.

Use live chat for the fastest answer, or email if you want a written trail. Put your registered email and the relevant date in the message so we can find the right account faster.

Yes. The same terms cover mobile and desktop access, including login, cookies, and the way your session moves between devices. If something breaks on one device, the account rules do not change.

What These Terms Cover

How to Reach Us About Terms

Live chat

Email

Account form

How We Handle Your Account Data

Login security

Cookie state

Payment matching

Record retention

Change requests

Contact route

Questions About These Terms

01 Do these terms apply before I open an account?

02 What happens if local law does not allow access?

03 How do you handle DANA, OVO, GoPay, and QRIS records?

04 Can I ask you to change my account details?

05 How long do you keep my account records?

06 Which channel should I use for a terms question?

07 Do these terms also cover mobile and desktop access?

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